Strike is seeking a dedicated and proactive individual to join our team as a Customer Success Manager. This is a commercial role, with the main focus on revenue generation and the success of our B2B-enterprise customers, by achieving constant renewals of their contracts. The ideal candidate will possess top sales skills, communication skills and a customer-centric mindset. Background in IT, devops, and/or cybersecurity is desired.
🔑 Key Responsibilities:
Drive Account Growth and Retention
- Develop and strengthen long-term relationships with enterprise clients worldwide, ensuring their success and continued partnership.
- Understand business and cybersecurity objectives of each account, proactively identifying opportunities to support and expand their engagement.
- Act as a trusted advisor, guiding customers through their journey from onboarding to renewal, while continuously identifying upsell and cross-sell opportunities.
- Take a proactive, consultative approach to customer interactions, focusing on retention and business growth.
Strategic Customer Engagement
- Serve as the primary point of contact for key enterprise accounts, fostering strategic relationships with decision-makers and champions.
- Align customer needs with our cybersecurity solutions, ensuring value-driven conversations and delivering measurable outcomes.
- Anticipate and address customer concerns, mitigating potential churn risks while maximizing customer satisfaction and retention.
Operational Excellence and Collaboration
- Partner closely with internal teams, including cybersecurity and product, to deliver seamless, high-quality service to customers.
- Ensure SLAs and brand promises are met, driving a customer-first culture while maintaining a strong commercial focus.
- Leverage customer insights to collaborate with the Product team, enhancing our platform and services to meet evolving market needs.
Process Optimization and Continuous Improvement
- Identify process improvements to drive efficiency, scalability, and a high-impact customer success function.
- Contribute to a commercial-oriented CSM culture, ensuring a results-driven and proactive approach to account management.
✅ Requirements:
Mandatory: